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Got Questions

If you have any questions about Loan Option and the service we offer, take a look at our FAQs. If you can't find the answer you're looking for, send us an email at the following address -

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In a hurry? You're nearly done but if you don't quite have enough time to finish your application right now, you can save your application and come back to it at a better time.

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Have a question?

If you have any questions for us, check our FAQ section to see if we already have an answer. If you still can't find the answer you're looking for, get in touch with us directly.

Frequently Asked Questions

Is the help you need already here?

Loan Option has details of various types of loan. Typically, we help people who have been turned away by mainstream banks, so our loans are from online lenders and challenger financial institutions rather than the high-street. We cover short term loans, guarantor based loans as well as some credit unions and personal loans.
No it is not. We are always really really clear about this. We are not a lender, we just help you find one – simple!
Right now our website is for people who need to borrow between £100 and £10,000.
The APR, along with loan amount and terms, will be down to the lender that you apply with.

Firstly, if you used our website to find your loan then let’s start by saying thanks for giving us a go – we are really happy we could help.

Secondly, this is really a question for your lender. Every lender and every loan is different so it’s best to check with your loan provider.

You might be able to get a loan paid out on the day you apply - some of our payday lenders can pay out in as little as 15 minutes.

However, this will depend on your individual circumstances and your chosen lender.

We are more than happy to help with whatever you need. Just fill out the contact form below to get in touch.

Guarantor loans are a popular alternative for people who have been turned down by mainstream banks. A guarantor is a friend or family member who agrees to make repayments on your loan if for any reason you are unable to do so yourself. If you know someone who is happy to stand as guarantor, this might be an option for you to consider.
All information that you give to us is completely safe. We take all of the appropriate measures to protect your data, and always look after your details.

We take all complaints very seriously. If you would like to make a formal complaint then please email us via the form on our contact page. Please make sure that you include your details in your email so that we can find your account on our system. Once we receive your complaint, we will conduct a full review and reply to your within five working days.

You can view our full complaints policy here.

Send us a message

Get In Touch

If you need us – we are here to help. Send us a message and we will get back to you in a jiffy.

Alternatively, give us a call on the phone number below. Our offices are open Monday to Thursday 9am to 6pm, and Friday 9am to 5pm.

0344 728 8024

So what are you waiting for?

Start your search now, it’s simple, transparent and you are under no obligation.

Transparency Promiseclose


We are committed to treating customers fairly and as a result we have outlined our Transparency Promise below for all our customers to view.

Our Promise

We believe it is important for anyone who is using our website to have a clear and fair understanding of how the website works, what it’s limitations are and how it’s financed.

How products are selected

All of the products listed on our website come from our own research. We visit many different websites, search through telephone directories and seek out advertising looking for financial products to list on Loan Option.

Once we find a new product, we then set out to find as much about it as we possibly can. To do this, we read reviews on independent review websites, look at every aspect of the product's own website and also search for any news and interesting details about that product that we think our users might find informative.

We then maintain this information and keep it up to date with regular reviews of the products. We do everything we can to make sure only reputable, suitable products are presented to our customers on the website.

We also do everything we can to locate every available product, but we know we are not perfect so cannot promise a whole-of-market solution for our customers.

We are committed to treating customers fairly and as a result we have outlined our Transparency Promise below for all of our customers to view.

How products are presented

Loan Option enables you sort your results by whats most important to you, whether thats the cheapest product (based on annual percentage rate) or the quickest payout. This means you will see the results most suited to your needs as chosen by you.

How the site is financed

When we have added a new product to the website we will sometimes build a relationship with that product provider. Then, if you apply for the product or take out the product we will receive a commission. That’s where we get our revenue.


We promise to provide you with the best and cheapest offers we can find and will not promote a product more highly on our website to generate ourselves revenue.

We promise to write simple and clear terms and conditions so you can understand our service.

We promise to treat your personal data in a secure and appropriate way at all times.

We promise to respond as quickly as possible to any enquiries you have.

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